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Operator Manual

Diego Lafuente

Systems-oriented builder with 12+ years architecting data pipelines, platform implementations, and autonomous workflow systems across insurance technology, benefits administration, and pension domains. Designing and orchestrating enterprise data solutions while building agentic workflow systems. Managed operations for 15 clients, directed teams of 20+ analysts and developers, and delivered $800K+ in change order revenue. Expanding deep data engineering expertise across wider architectural surfaces.

Operating Principles

  • Build systems, not scripts. Every solution should survive the next person who touches it.
  • Decompose before you build. Requirements are only as good as their breakdown into measurable, testable units.
  • Data has provenance. Every metric should trace back to a source, method, and confidence level.
  • Ship incrementally, govern continuously. STOP gates and evidence-based handoffs prevent drift without killing velocity.
  • Expanding, not transitioning. The anchor discipline is data engineering. Everything else builds on that foundation.

Role Mastery

Managing parallel roles across insurance operations and data engineering, delivering cross-domain expertise in benefits administration and pension systems.

Integrations Analyst 3

Benefits Administration

~2 years active

Data integration role at benefits administration technology company. Promotion path to Data Architect (March 2026).

Data Consultant

Pension & Retirement

~2 years active

Data systems architect for retirement benefits platform serving 30+ institutional financial services clients. Designing cloud migration architecture (legacy hosting to AWS), building enterprise ETL platforms (RazorBridge, LogBridge, DataForge), and engineering data pipelines across AWS and Azure DevOps. Led complete reverse engineering of legacy data transmission ecosystem and produced two comprehensive knowledge bases.

Functional Manager

Pension & Retirement

<1 year

Hired as Functional Manager for pension system implementation project.

Data/Cloud Engineer — Digital Evidence Migration

Insurance Technology

<1 year

Engineered the digital evidence migration framework, tooling, and operational standards for migrating law enforcement agencies from legacy on-premises evidence systems to cloud Evidence.com platform. Built config-driven CLI tools, Azure Databricks loader scripts, and comprehensive Diataxis documentation.

Senior Solution Manager

Benefits Administration

~1 year

Led modular implementation projects for pension and benefits clients including a multi-employer pension plan and a public pension fund for unionized workers. Delivered $600K+ in change orders while stabilizing complex benefit administration systems.

Analyst — Data Conversions

Financial Services

~2 years

Data conversion analyst building ETL pipelines for 403B/401K/annuity/mutual fund data migrations. First exposure to structured data pipelines using Microsoft Access as a transformation layer between raw data and mainframe import formats. First agile experience as embedded analyst in customer portal build team.

Operations Manager — Data Integration Architecture

Benefits Administration

8+ years

Designed and maintained data integration architecture for 15 enterprise clients, leading pipeline design across 20+ analysts, developers, and managers. Engineered SQL/SSIS pipelines for EDI 834, flat file, and position-based vendor integrations across ~70 concurrent data feeds. Led data conversions, digital transformations, and agile transformation initiatives. Delivered $800K+ in total change order revenue serving 1M+ benefit plan participants.

Intern — Pension Administration

Benefits Administration

~2 years

Pension administration intern performing advanced pension calculations, actuarial evaluation support, and data analysis for multi-tenant pension customers. Managed pension data for major defense contractors — combined ~1M participant lives across pension retirees and active employees.


Certifications

Scaled Agile (SAFe) Product Owner / Product Manager

Scaled Agile, Inc. · 2021

Education

Associate of Arts — Valencia College